Return and refund policy
Last Updated: November 24, 2025
levi-houston.com is committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
30-Day Return Period
You may request a return within 30 days from the date your order was delivered. Returns are accepted whether the product does not meet your expectations, does not fit as intended, or if you have otherwise decided not to keep the item.
Return Eligibility Requirements
To qualify for a return, the following conditions must be met:
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The item must be unused, unworn, and unwashed.
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The product must be returned in its original condition.
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All original tags and packaging must remain intact.
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Proof of purchase must be provided (order confirmation email or equivalent documentation).
Returns that do not meet these criteria may be refused.
Return Procedure
To initiate a return, please contact us by email at:
Your request must include your order number and the reason for the return. Once your request is reviewed, you will receive further instructions. Items returned without prior authorization will not be accepted.
Refund Processing
After the returned item has been received and inspected, approved refunds will be processed within 5 business days.
Refunds will be issued using the original payment method used for the purchase. A confirmation email will be sent once the refund has been completed.
Costs and Fees
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Original shipping is free of charge.
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No restocking fees apply.
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Customers are responsible for return shipping costs and any applicable customs duties when returning items due to a change of mind or exchange request.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us promptly at:
We will assess the issue and provide an appropriate resolution.
Contact Information
For questions regarding returns or refunds, please contact:
levi-houston.com
18214 E Hardy Rd, Houston, TX 77073, United States
Email: info@levi-houston.com
Phone: +1 832 990 1844
Business Hours: Monday through Friday, 8:00 AM to 5:00 PM